Shipping policy
Thank you for shopping with Imaginary Knights. Below you’ll find important information regarding our shipping process, timelines, and policies.
Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during high-volume periods or product launches, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary based on your location
Tracking Information
Once your order ships, you’ll receive an email with tracking details. Please allow up to 24 hours for tracking information to update after shipment.
Lost or Delayed Packages
Once an order has been handed off to the carrier, Imaginary Knights is not responsible for shipping delays, lost packages, or carrier errors. If you experience an issue with delivery, please contact the carrier directly using your tracking information.
That said, if you need assistance, feel free to reach out to us and we’ll do our best to help.